Perguntas Frequentes

Tudo o que precisa saber sobre os lençóis MOMO, processos de compra, devolução e troca. Caso não encontre a resposta à sua questão, pode falar connosco no chat ou enviar um email para info@momo-cotton.com.

Care to be taken

How should I wash my Momo sheets?

Momo sheets can be washed in the washing machine, like any other item of clothing, preferably at 30º or 40º degrees maximum. There is no need to add fabric softener, as bamboo fiber is already extremely silky and soft.

More information about care can be found here .

I stained the sheets, how should I treat the stain?

Add a little lemon juice or white vinegar to your regular wash cycle. Don't add too much - a quarter cup or less is enough. (Too much white vinegar can damage sheets).

For greater whitening, soak the sheets before washing them. Mix about a cup of baking soda with about a liter of water and let the sheets soak in the solution for at least half an hour.

Can I iron my sheets?

Yes you can.

If you let your sheets dry straight on the clothesline, they look like they've been ironed.

If you can't dry them properly, you can iron them at the minimum temperature corresponding to "silk".

Can I put sheets in the dryer?

Although we recommend air drying for the best results, if drying is done in the dryer, it should be done at a low temperature.

Sizes

What is the ideal size for my bed?

In our size guide you will find the answers and explanations.

The sheets are slightly big, is this normal?

Yes, it's normal, we produce the sheets with a small margin above because they shrink with the first wash.

What size are pillowcases?

Our pillowcases are 50cm x 75cm and include flaps to fit your pillows perfectly.

Do you have sheets for individual or children's beds?

At the moment we only have sets for double beds, but our mission is to develop more models and formats according to the needs of our customers. By subscribing to our newsletter you can stay up to date with the latest news and the launch of new sizes.

Orders & Shipping

Where is my order sent from?

Our orders are shipped from our warehouse in Lisbon, by our partner BATCH.

Remember that you will receive an email confirming your order. A second email will be sent to inform you that your order has been shipped.

When will I receive my order?

Delivery time in mainland Portugal is 1-3 working days and islands 3-5 working days.

Deliveries to the EU take 3-5 business days.

Did you receive an incorrect item or size?

We want to ensure you receive your order correctly and on time, however, we are a small team and sometimes we make mistakes.

If you receive the wrong item or size, send us an email to info@momo-cotton.com and you will be contacted within 48 hours to rectify the situation.

Returns and Exchanges

What is the return policy?

We have a 30-day return policy, which means you have 30 days after you receive your item to request a return.

How do I return an order?

To initiate a return, you must contact us at info@momo-cotton.com .

We will send you a return shipping label, as well as instructions on how and where to send your order.